Patient Information
Information regarding first visits, appointments and fees.
Thank you for choosing us as your care provider.
Below is some information regarding your visit to our practice.
Your First Appointment
On the day of your appointment, please arrive 10 minutes early. Dr Collins prides herself on not keeping you waiting however, occasionally a patient may present that requires a little extra time spent on them, which may cause scheduling delays beyond our control. Where possible, we will advise you if Dr Collins is running late and we apologise in advance if you are kept waiting. We know this is frustrating.
During your first appointment with Dr Collins, a thorough medical and diagnostic work-up will be required. If you have completed any tests, please bring these with you.
What To Bring
- A current referral from your GP or Specialist.
- Medicare, DVA and Pension cards.
- Your Private Health Fund details.
- Any tests or scans, including blood tests, ultrasounds, X-rays, MRIs or CTs you have had done.
- Any relevant correspondence from other specialists who may be involved in your care.
- List of current medications and allergies.
- A list of any questions you may wish to ask so you don’t forget on the day.
Cancellations
Please telephone our office during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients waiting for treatment.
Post-Operative Appointment
If you undergo surgery, a post-operative appointment will be scheduled via our team. This is an important appointment to check on your recovery process and avoid complications.
Frequently Asked Questions
No, generally not. Dr Collins operates a full-service private clinic with leading local clinical staff team members and expensive state-of-the-art diagnostic technology, to ensure patients receive a world-class clinical experience. This service is not possible to run on a bulk-billing model. Therefore, there are reasonable out-of-pocket expenses associated with most consultations and procedures.
If you are a Medicare card holder and wish to claim the Medicare rebate, you will require a valid referral (addressed to Dr Ludmilla Collins) from either a GP or another specialist to entitle you to claim your Medicare rebate.
GP referrals are valid for 12 months and Specialist referrals are valid for 3 months.
Medicare ineligible patients or patients who do not wish to claim the Medicare rebate do not require a referral to attend our practice and will be billed per our standard rates.
No, you are not necessarily required to have private health insurance to be a patient with Dr Collins. A self-funded patient is someone who doesn’t have Private Health Insurance, therefore simply pays for their own medical treatment upfront. This consists of the specialist’s fee, the anaesthetist’s fee, the surgical assistant’s fee and the hospital’s fee. It’s the hospital fee which makes up the vast majority of the cost.
Obstetrics
Dr Ludmilla Collins has many years of experience in complex, high-risk obstetrics and offers private obstetrics care at St George Private Hospital, St George Public Hospital, Kareena Private Hospital, and Hurstville Private Hospital.
Gynaecology
Dr Collins understands that Gynaecological concerns can affect all aspects of a woman’s life, and believes that it is important for a woman to be heard without judgement and to have any concerns addressed with understanding and professionalism.
Have a question or would like to make an appointment?
Dr Ludmilla Collins and her team would be happy to answer any questions you may have.
